What is Mediation?

Mediation is a confidential dispute resolution process in which a neutral person (the 'mediator') helps the parties try to reach a negotiated agreement.

Mediation is a recognised and well accepted alternative to litigation. It costs a small fraction of the cost of litigation and can result in a fast and effective solution to a complex problem.

Around 90% of the mediations we conduct result in agreement between the parties enabling business people to get back to doing what they do best.

How the mediator helps
The mediator assists the parties to understand the issues in dispute, identify creative options to resolve the dispute, consider alternatives and finalise agreement about future actions and outcomes.

The mediation process may:

  • assist the parties to identify and clarify the issues in dispute;
  • facilitate the dialogue between the parties;
  • arrange the exchange of relevant information;
  • promote understanding of the other party's position;
  • increase the parties' awareness of their shared and individual interests;
  • assist the parties to develop and assess various options for settlement;
  • test the viability of settlement options;
  • help the parties draft a written agreement.