Dispute Scheme Administration

Our team specialises in the design and management of industry dispute resolution schemes.

We have a proven history in designing successful schemes that meet the specific needs of industry and in the set up and administration of nation-wide panels of mediators.

We are currently responsible for dispute resolution schemes under voluntary and mandatory industry codes of conduct in the following industries:

We provide the following services:

  • Consultation regarding appropriate dispute resolution methods
  • Process design
  • Drafting dispute resolution procedures, including templates for enquiries, disputing parties, mediators/conciliators/facilitators
  • Design and application of internal office procedures
  • Administration of dispute resolution schemes
  • Establishing panels of mediators/conciliators/facilitators
  • Appointing panel members to disputes
  • Quality control of dispute resolution panels
  • Design and delivery of educational material for those included in dispute resolution schemes
  • Establishing systems for statistics and reporting