Dispute Scheme Administration
Our team specialises in the design and management of industry dispute resolution schemes.
We have a proven history in designing successful schemes that meet the specific needs of industry and in the set up and administration of nation-wide panels of mediators.
We are currently responsible for dispute resolution schemes under voluntary and mandatory industry codes of conduct in the following industries:
We provide the following services:
- Consultation regarding appropriate dispute resolution methods
- Process design
- Drafting dispute resolution procedures, including templates for enquiries, disputing parties, mediators/conciliators/facilitators
- Design and application of internal office procedures
- Administration of dispute resolution schemes
- Establishing panels of mediators/conciliators/facilitators
- Appointing panel members to disputes
- Quality control of dispute resolution panels
- Design and delivery of educational material for those included in dispute resolution schemes
- Establishing systems for statistics and reporting